Warranty & Delivery Policy

Sihoo Warranty Policy

The Sihoo Warranty Policy applies exclusively to all items that are sold and delivered directly by Sihoo through our official and authorized sales channels, including our official website and verified online platforms. This warranty does not extend to products that are manufactured, sold, or distributed by other brands, or purchased through unauthorized third-party sellers or unofficial resellers.

To ensure the integrity and quality of our service, warranty validation is strictly non-transferable and is valid only for the original purchaser of the product. Sihoo is unable to guarantee the authenticity of items purchased through unauthorized channels. As such, we cannot offer warranty coverage for any product whose origin, authenticity, or purchase details cannot be verified through our records.

For full warranty protection, we strongly recommend purchasing Sihoo products through our official platforms or authorized partners only. If you have any doubts about whether a seller is authorized, please contact our customer service team for verification prior to purchase.

Warranty Period for Ergonomic Chairs

Warranty Duration	Parts Covered Under Warranty	Warranty Period
10 Years Warranty	Aluminium Frame, Skeletal Frame, Wheel Base	10 Years
10 Years Warranty	Headrest Mechanism, Armrest Mechanism, Lumbar Support Mechanism, Backrest Mechanism, Castor Mechanism	5 Years
5 Years Warranty	Aluminium Frame, Skeletal Frame, Wheel Base	5 Years
5 Years Warranty	Headrest Mechanism, Armrest Mechanism, Lumbar Support Mechanism, Backrest Mechanism, Castor Mechanism	2 Years
3 Years Warranty	Aluminium Frame, Skeletal Frame	3 Years
3 Years Warranty	Headrest Mechanism, Armrest Mechanism, Lumbar Support Mechanism, Backrest Mechanism, Castor Mechanism	1 Year
2 Years Warranty	Aluminium Frame, Skeletal Frame	2 Years
2 Years Warranty	Headrest Mechanism, Armrest Mechanism, Lumbar Support Mechanism, Backrest Mechanism, Castor Mechanism	1 Year
1 Year Warranty	Aluminium Frame, Skeletal Frame	1 Year
1 Year Warranty	Headrest Mechanism, Armrest Mechanism, Lumbar Support Mechanism, Backrest Mechanism, Castor Mechanism	1 Year

(Updated on: 28/07/2025)

Warranty Period for Ergonomic Desks

Warranty Duration	Parts Covered Under Warranty	Warranty Period
2 Years Warranty	Leg Frame	2 Years
2 Years Warranty	Electric Motor, Control Panel, Height Adjustable Mechanism	1 Years

The warranty period begins on the date of delivery of the product to the customer. During this period, Sihoo is committed to ensuring the quality and reliability of our products. If a manufacturing defect or functional issue covered under the warranty is identified, Sihoo will, at its discretion, repair or replace the affected product or component at no additional cost to the customer.

All services under this warranty are subject to verification and must comply with the terms outlined in our warranty policy.

To initiate a warranty claim, customers must provide a valid order number and clear evidence of the issue, such as photographs, videos, or a detailed description. Our customer service team will review the claim and provide further instructions.

What is covered under the Warranty?

Our warranty is designed to provide peace of mind by covering defects that arise from the manufacturing process or material quality. The following types of issues are covered under the warranty:

Manufacturing defects in materials: This includes any faults or imperfections in the materials used to produce the product that may affect its performance, appearance, or durability. Examples include cracks, structural weakness in frames, faulty stitching, or deformities in molded parts that are present at the time of delivery or develop under normal usage.
Functional defects: Any problems that affect the intended operation of the product due to design or production errors are covered. This may include malfunctioning adjustment mechanisms (such as tilt, height, or reclining functions), broken levers, faulty gas lifts, or any component that hinders the normal use of the product as advertised.
Missing parts or components: If your product arrives incomplete or with missing accessories, components, or hardware that are essential for assembly or proper usage, these will be replaced at no additional cost. This includes screws, wheels, armrests, lumbar support, or any other included items specified in the product manual or description.

All warranty claims are subject to assessment and verification by our support team. To initiate a claim, customers should provide the order number, a description of the issue, and clear photos or videos showing the defect.

Please note that the warranty is valid from the date of delivery and applies only to products used under normal conditions for their intended purpose. For details on what is not covered under the warranty, please refer to the exclusions section.

(Updated on: 28/07/2025)

What is not covered under the warranty?

Our warranty is designed to protect against manufacturing defects in materials and workmanship. However, it does not cover certain types of damage or issues that fall outside the scope of manufacturing faults. Specifically, the warranty does not apply to the following:

Normal wear and tear: This includes, but is not limited to, the natural degradation of materials over time, such as fraying or loosening of mesh fabric, wear on castors or wheels, deterioration of armrest padding, surface scratches, fading, and any other signs of regular use or aging.
Damage due to misuse or improper handling: Any damage resulting from incorrect usage, failure to follow the product’s instructions or installation guidelines, overloading beyond recommended weight limits, or using the product for unintended purposes (e.g., standing on a chair or using it outdoors when it’s designed for indoor use) is not covered.
Environmental and accidental damage: The warranty excludes any damage caused by environmental factors such as exposure to excessive heat, moisture, humidity, or direct sunlight. It also does not cover accidents, spills, water or fire damage, pest infestation, or damage resulting from moving, transporting, or dropping the product.
Unauthorised modifications or repairs: If the product has been altered, repaired, or modified using parts or methods not approved by us, or if non-genuine components have been installed, the warranty will be void. This includes changes made to the product structure, mechanisms, or design without prior authorisation.
Third-party damage: Any damage caused by a third-party service provider, contractor, or courier, or during self-assembly by the customer (if not performed correctly), is not covered under this warranty.
Service call charges for non-defective products: If a customer requests an on-site inspection or technician visit after receiving operational guidance from our customer service team, and no product fault is found during the visit, a transportation and labour fee will apply. This covers the cost of deploying service personnel and does not fall under warranty service.

(Updated on: 28/07/2025)

Warranty Verification:

Please note that Sihoo products do not include a physical warranty card. Instead, your order number will serve as the official proof of purchase and is required for warranty verification and support services. We recommend keeping your order confirmation email or invoice in a safe place for future reference.

The warranty period begins on the date of delivery to the original purchaser and is valid only for products purchased through Sihoo’s official website or authorized sales channels. This ensures that we can accurately verify the authenticity and purchase details of your product.

Service surcharge (Based in Singapore only):

Customers are entitled to one complimentary service visit within the first six months from the date of purchase. This free service applies exclusively to issues related to the quality or manufacturing defects of the product. It is designed to ensure that any initial problems are addressed promptly without additional cost to the customer.
After the initial six-month period, any further service requests will be subject to a standard labor fee of S$60. This fee covers the cost of the technician’s time and travel expenses for all types of service visits, regardless of the nature of the issue.
Should any replacement parts be required as part of a warranty claim due to a quality defect, these parts will be provided to the customer at no additional cost. Our priority is to ensure that your product is restored to full functionality without imposing extra charges for covered components.
For services that are not related to product quality, such as requests to change the size of a gas lift or other customization adjustments, a labor fee of S$60 will always apply. These types of services are considered optional modifications and are therefore excluded from free warranty servicing.

(Updated on: 28/07/2025)

Faulty or Damaged Items Upon Delivery

We take great care to ensure that all our products are delivered in pristine condition.
In the rare event that you receive a product that is faulty or damaged, please notify Sihoo within 24 hours of delivery.
To help us resolve the issue promptly, kindly provide clear photos or videos of the defect via WhatsApp at (6484 4588) or email (support@sihoo.com.sg), along with your order number.
Once we have assessed the situation, we will arrange for the replacement of either the affected part or the entire item, depending on what is deemed most appropriate.
Please note that minor issues such as loose screws, or the presence of plastic labels or protective wrappers, can typically be resolved by the customer and do not require technician assistance.
If an on-site technician is requested to handle such minor concerns, a labour and transport fee of S$60 will be applicable.

(Updated on: 28/07/2025)

Sihoo Delivery Policy

1. Introduction

1.1 We are Atwood Pte Ltd, Authorized Distributor of Sihoo in Singapore, 200400087K, 1 Tampines North Drive 1, #04-02 T-Space, Singapore 528559, trading as www.sihoo.sg

These terms and conditions govern the supply by us if any product ordered by you on the site. By agreeing to order a product, you agree to be legally bound by these Terms and Conditions.

2. Delivery

2.1 We strive to complete deliveries within one week from the date of order confirmation. Please note that our delivery timeline excludes weekends and public holidays. Our team will contact you to confirm the delivery date before the scheduled delivery.

2.2 We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law. We shall not be liable to you for any losses, liabilities, costs, damages, charges, expenses arising out of late delivery.

2.3 On delivery of the Product, you are required to sign for delivery. You agree to inspect the product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered product in case of future discussions with us about it.

2.4 We deliver in our standard packaging. Desks and chairs will be assembled at our site and delivered to your place, unless special requests by customers not to assemble. Any special packaging requested by you is subject to additional charges.

2.5 You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.

2.6 It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the Products will meet your individual requirements. You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.

3. Cancellation

3.1 We may cancel a Contract if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made.

3.2 We will usually refund any money received from you using the same method originally used by you to pay for the product.

4. Cancellation by Customer (Non-Faulty Product)

If you wish to cancel your order please contact our Customer Service Team at 6484 4588. 5% of administrative fees apply before dispatched. Once an order has been dispatched it may not be cancelled and the item must instead be returned to the company according to guidelines provided by Atwood Pte Ltd.

5. Limited Warranty Terms and Conditions

SIHOO PRODUCT is warranty against defects in workmanship and material for the period stated on the invoice commencing from date of purchase. Within the in-warranty period, repairs and replacement of faulty materials shall be subject as expressly provided in this warranty; all warranties, conditions or other terms implied by statue or common law are excluded to the fullest extent permitted by law.

Under no circumstances shall the Company be held responsible for the physical damage, increased costs or expenses, loss of business or profit or data or any other indirect, special or consequential loss or damage whatsoever which arise out of any act or omission of any agent or employee or independent contractor of the Company or in connection with the supply of SIHOO Products or their use or resale during and/ or after installation of the parts for the SIHOO Product.

THE WARRANTY IS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS:

5.1 This warranty is valid in the country of purchase only.

5.2 This warranty is available to the purchaser named in the invoice and is not transferable, negotiable or assignable to a third party.

5.3 For any service within the warranty period your SIHOO Product must be accompanied with the proof of purchase (either in the form of official receipt or invoice)

5.4 The Company’s sole obligation under this warranty shall be, at its option, to repair or replace the Field Replaceable Unit (hereinafter called the “FRU”) with the new or qualified used FRU at its option, in the event of any failure or defect covered under the Warranty arising during the warranty period.

5.5 We warrant that:
(a) The Product will be delivered undamaged in the quantities ordered; and
(b) The Product will conform to the manufacturer’s latest published instructions as set on the site or in our Product Material at the time of your order.

5.6 The Product is intended to be used strictly in accordance with the manufacturer’s latest published instructions as set out on the site or as on the product itself. It is your responsibility to ensure that you use the Product strictly in accordance with those instructions.

5.7 We try very hard to deliver Products in excellent condition. If the Product is not in good working condition as warranted, the sole and exclusive remedy shall be repaired, or replaced. The Company will replace it with a similar part or one with similar in value.

If you tell us that the Product is faulty, you agree to keep the product in its current condition available for us to inspect within a reasonable time period.

5.8 In order to provide you with any remedies for a faulty product, we may need your assistance and prompt provision of certain information regarding the product, including:
(a) You specifying with reasonable detail the way in which it’s alleged that the product is damaged or defective; and
(b) You providing us with the delivery note number or invoice number and such other information as we reasonably require.

5.9 If you would like us to repair, replace or provide a refund for the Product where it did conform to the applicable contract, and we find that the product has:
(a) Been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or
(b) Been involved in any accident, misuse, negligence and improper installation or any manner of tempering, alteration or modification that is made to the product.
(c) Been dealt with or used contrary to the instructions contained in operating instructions of the Sihoo product; or
(d) Deteriorated through normal wear and tear such as corrosion or stains

After delivery by us, we may at our discretion decide not to repair, replace or refund you for the product and / or we may require you to pay all reasonable transport costs and servicing costs at our current standard fees and costs.

This warranty shall be immediately ceased and become void if unauthorized repair is made to the product.

Any replaced old parts are not returnable.

Warranty Coverage Policy

1 Year Limited Warranty

The product is subject to a 1-year limited warranty from the date of issue, as indicated on the invoice.
During the first year, parts are provided free of charge.
However, transportation and labor charges to the site are applicable.

2 Years Limited Warranty

The product is subject to a 2-year limited warranty from the date of issue, as indicated on the invoice.
During the first year, parts are provided free of charge.
However, transportation and labor charges to the site are applicable.
In the second year, parts are available at a 50% discount, while transportation and labor charges to the site remain applicable.
After the second year, all transportation, delivery, handling, and labor charges are the responsibility of the customer and are not covered by this warranty.

3 Years Limited Warranty

The product is subject to a 3-year limited warranty from the date of issue, as indicated on the invoice.
During the first year, parts are provided free of charge.
However, transportation and labor charges to the site are applicable.
In the second and third years, parts are available at a 50% discount, while transportation and labor charges to the site remain applicable.
After the third year, all transportation, delivery, handling, and labor charges are the responsibility of the customer and are not covered by this warranty.

5 Years Limited Warranty

The product is subject to a 5-year limited warranty from the date of issue, as indicated on the invoice.
During the first year, parts are provided free of charge.
In the second year, parts are provided free of charge, but transportation and labor charges to the site are applicable.
From the third to the fifth year, parts are available at a 50% discount, while transportation and labor charges to the site remain applicable.
After the third year and up to the fifth year, all transportation, delivery, handling, and labor charges are the responsibility of the customer and are not covered by this warranty.

Coverage Details:

This warranty covers manufacturing defects such as Mechanism.
It is applicable for all functional portions of the chair, including the Skeletal Frame, Aluminum Frame, and Polyamide Frame, excluding castors.
Aesthetic defects and damage from misuse of the chair are not covered.

6. Servicing Working Hours:

Monday to Friday 10.00am to 5.00pm
Transportation charge per trip is SGD 45
Labour charge is depending on the complexity of the work required. Customer will be advised before work commences.

Extended Warranty:

1. Introduction
By purchasing the extended warranty offered by Atwood Pte Ltd, you agree to abide by the terms and conditions outlined herein. This extended warranty extends the coverage of your product beyond the standard warranty period for an additional fee.

2. Coverage
The extended warranty covers the repair or replacement of your product in the event of mechanical failure due to normal use. It does not cover damages resulting from misuse, neglect, accidents, or unauthorized modifications.

3. Duration
The extended warranty extends the coverage for a period of 1 year beyond the expiration of the standard warranty.

4. Fees
To extend the warranty for 1 year, you are required to pay a fee of $65. This fee is non-refundable and is payable at the time of purchasing the extended warranty.

5. Eligibility
The extended warranty is available for products that are within the standard warranty period and have not exceeded the maximum eligibility period for extended coverage, as determined by Atwood Pte Ltd.

6. Claim Process
To make a claim under the extended warranty, you must contact Atwood Pte Ltd and provide proof of purchase and warranty extension. Upon verification, Atwood Pte Ltd will arrange for the repair or replacement of the product.

7. Guarantee and Complaints Management

7.1 We shall perform our obligations under these Terms & Conditions with reasonable skills and care.

7.2 We place great value on our customer satisfaction. You may contact us during our working hours using the contact details given in clause 1.1 of these Terms & Conditions. We will attempt to address your concerns as soon as reasonably possible and will contact you on receipt of any relevant enquiry or complaint. In guarantee cases, the manufacturer frequently must be involved, and as such it may take longer to resolve such an enquiry or complaint.

7.3 In the event of a complaint it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, send us copies of the order or at least the order number that we assign you in the Confirmation Order. Should you not have received any response from us within five working days, please make further enquiries. In rare cases your emails may be caught up in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you.

8. General

We shall keep a record of your Order and these terms and conditions until six years after we have accepted your Order. However, for your future reference, we advise you to print and keep a copy of these Terms and Conditions, your Order, the Acknowledgement and the Confirmation of Order.

9. Amendment to the General Business Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time without prior notice. All amendments to these Terms and Conditions will be posted on-line. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.